body.backend-panel-page {
    background: var(--bg-main);
    color: var(--text-main);
    line-height: 1.6;
    min-height: 100vh;
}

/* Bolinha vermelha do item "Chamados" (chamados novos sem responsável). painelglobal.css esconde
   todo <span> dentro de .menu-item quando o sidebar está minimizado — mantemos o badge visível,
   sobreposto no ícone, nesse modo. */
.backend-panel-page .menu-item {
    position: relative;
}

.backend-panel-page .sidebar.minimized .menu-item .menu-item-badge,
html[data-sidebar-state="minimized"] .backend-panel-page .sidebar .menu-item .menu-item-badge {
    display: block !important;
    position: absolute;
    top: 6px;
    right: 10px;
}

/* Pisca sutilmente (vermelho <-> amarelo) para chamar atenção a chamados novos sem responsável.
   Só se aplica quando o badge está visível (JS em painel_footer.php controla o display). */
#badge-chamados-novos {
    animation: badgeChamadosNovosPulse 1s ease-in-out infinite;
}


@keyframes badgeChamadosNovosPulse {
    0% {
        background: #ef4444;
        transform: scale(1);
        box-shadow: 0 0 0 0 rgba(239,68,68,.8);
    }

    50% {
        background: #facc15;
        transform: scale(1.6);
        box-shadow: 0 0 12px 4px rgba(250,204,21,.8);
    }

    100% {
        background: #ef4444;
        transform: scale(1);
        box-shadow: 0 0 0 0 rgba(239,68,68,0);
    }
}

.backend-panel-page .admin-tabs {
    display: none;
}

.backend-panel-page .backend-top-header {
    background: var(--header-bg);
    min-height: 60px;
    padding: 12px 24px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-bottom: 1px solid var(--border-color);
    position: sticky;
    top: 0;
    z-index: 900;
}

.backend-panel-page .backend-top-header-title {
    font-size: 1rem;
    font-weight: 800;
    color: var(--text-main);
    margin: 0;
}

.backend-panel-page .backend-top-header-sub {
    font-size: 0.78rem;
    color: var(--text-muted);
    margin: 2px 0 0;
    font-weight: 600;
}

.logo-container {
    display: flex;
    align-items: center;
    gap: 10px;
    text-decoration: none;
    color: inherit;
}

.logo-img {
    height: 40px;
}

.logo-text {
    font-size: 1.25rem;
    font-weight: 800;
    color: var(--primary);
    letter-spacing: -0.5px;
}

.logo-text span {
    color: var(--accent);
}

.operator-badge {
    background: rgba(38, 88, 161, 0.08);
    border: 1px solid rgba(38, 88, 161, 0.15);
    color: var(--primary);
    padding: 5px 12px;
    border-radius: 6px;
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.profile-container {
    display: flex;
    align-items: center;
    gap: 15px;
}

.profile-info {
    text-align: right;
}

.profile-name {
    font-size: 0.88rem;
    font-weight: 700;
    color: var(--text-main);
}

.profile-role {
    font-size: 0.75rem;
    color: var(--text-muted);
    font-weight: 600;
}

.btn-logout {
    background: #fff5f5;
    color: #f5365c;
    border: 1px solid #fee2e2;
    padding: 8px 16px;
    border-radius: 8px;
    font-weight: 700;
    font-size: 0.8rem;
    cursor: pointer;
    transition: all 0.2s ease;
    text-decoration: none;
}

.btn-logout:hover {
    background: #fee2e2;
}

/* --- LAYOUT DO PAINEL (conteúdo ao lado da sidebar) --- */
.backend-panel-page .admin-layout {
    max-width: none;
    width: 100%;
    margin: 0;
    padding: 0;
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 0;
}

.backend-panel-page .main-content {
    padding: 20px 24px 28px;
    min-height: calc(100vh - 60px);
}

/* --- CONTEÚDO PRINCIPAL --- */
.backend-panel-page .admin-content {
    background: var(--bg-card);
    border-radius: 16px;
    border: 1px solid var(--card-border);
    padding: 28px 24px;
    box-shadow: var(--card-shadow);
    min-height: 400px;
}

.section-header {
    border-bottom: 1px solid var(--card-border);
    padding-bottom: 20px;
    margin-bottom: 30px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 15px;
}

.section-header h2 {
    font-size: 1.5rem;
    font-weight: 800;
    letter-spacing: -0.5px;
}

.section-header p {
    font-size: 0.88rem;
    color: var(--text-muted);
    margin-top: 4px;
}

/* --- BANNERS DE FEEDBACK --- */
.banner {
    padding: 14px 20px;
    border-radius: 12px;
    font-size: 0.88rem;
    font-weight: 600;
    margin-bottom: 30px;
    display: flex;
    align-items: center;
    gap: 10px;
    border: 1px solid;
}

.banner.success {
    background: #ecfdf5;
    color: var(--success);
    border-color: #a7f3d0;
}

.banner.error {
    background: #fef2f2;
    color: var(--danger);
    border-color: #fca5a5;
}

/* --- TABELAS --- */
.table-responsive {
    width: 100%;
    overflow-x: auto;
    border: 1px solid var(--card-border);
    border-radius: 12px;
}

table {
    width: 100%;
    border-collapse: collapse;
    text-align: left;
    font-size: 0.88rem;
}

th {
    background: #f8fafc;
    padding: 16px 20px;
    font-weight: 700;
    color: var(--text-main);
    border-bottom: 1px solid var(--card-border);
}

td {
    padding: 16px 20px;
    color: #334155;
    border-bottom: 1px solid var(--card-border);
    vertical-align: middle;
}

tr:last-child td {
    border-bottom: none;
}

/* --- BADGES --- */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 6px;
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
}

.badge.ativo,
.badge.aberto {
    background: #ecfdf5;
    color: var(--success);
}

.badge.inativo,
.badge.fechado {
    background: #fef2f2;
    color: var(--danger);
}

.badge.em_atendimento {
    background: #eff6ff;
    color: #2563eb;
}

.badge.resolvido {
    background: #ecfdf5;
    color: var(--success);
}

/* --- BOTÕES E AÇÕES --- */
.btn-action {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: #f1f5f9;
    color: #475569;
    border: 1px solid #cbd5e1;
    padding: 6px 12px;
    border-radius: 6px;
    font-size: 0.82rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s ease;
    text-decoration: none;
}

.btn-action:hover {
    background: #e2e8f0;
    color: #1e293b;
}

.btn-action.btn-danger:hover {
    background: #fee2e2;
}

/* --- FILTROS DE AUDITORIA PREMIUM --- */
.filter-card {
    background: var(--white);
    margin-bottom: 25px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.01);
}

.filter-form {
    display: grid;
    grid-template-columns: 1.8fr 1.2fr 1.2fr 1fr 1fr auto;
    gap: 15px;
    align-items: flex-end;
    width: 100%;
}

.filter-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
    width: 100%;
}

.filter-label {
    font-size: 0.7rem;
    font-weight: 800;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 2px;
}

.date-control {
    border: 1.5px solid var(--card-border);
    border-radius: 10px;
    padding: 9px 12px;
    outline: none;
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--text-main);
    background: var(--white);
    width: 100%;
    height: 44px;
    box-sizing: border-box;
    font-family: inherit;
}

.date-control:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(38, 88, 161, 0.08);
}

.filter-actions {
    display: flex;
    gap: 10px;
    align-items: center;
    white-space: nowrap;
}

@media (max-width: 900px) {
    .filter-form {
        grid-template-columns: 1fr;
    }
}

.select-control {
    padding-right: 35px !important;
    appearance: none;
    background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><polyline points='6 9 12 15 18 9'></polyline></svg>");
    background-repeat: no-repeat;
    background-position: right 12px center;
    background-size: 16px;
    cursor: pointer;
}

/* --- BARRA DE PAGINAÇÃO PREMIUM --- */
.pagination-container {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 30px;
    padding-top: 20px;
    border-top: 1px solid var(--card-border);
    flex-wrap: wrap;
    gap: 15px;
}

.pagination-info {
    font-size: 0.85rem;
    color: var(--text-muted);
}

.pagination-nav {
    display: flex;
    gap: 6px;
    align-items: center;
}

.btn-pagination {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 36px;
    height: 36px;
    padding: 0 8px;
    border-radius: 8px;
    border: 1px solid var(--card-border);
    background: var(--white);
    color: var(--text-muted);
    font-size: 0.85rem;
    font-weight: 600;
    text-decoration: none;
    transition: all 0.2s ease;
    cursor: pointer;
}

.btn-pagination:hover {
    border-color: var(--primary);
    color: var(--primary);
    background: rgba(38, 88, 161, 0.03);
}

.btn-pagination.active {
    background: var(--primary);
    color: var(--white);
    border-color: var(--primary);
    box-shadow: 0 4px 10px rgba(38, 88, 161, 0.15);
}

.pagination-ellipsis {
    color: var(--text-muted);
    font-size: 0.85rem;
    padding: 0 4px;
}

.backend-panel-page .sidebar-operator {
    border-top: 1px solid rgba(255, 255, 255, 0.12);
    padding: 14px 16px;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 0.82rem;
    font-weight: 700;
    color: rgba(255, 255, 255, 0.92);
}

.backend-panel-page .sidebar-operator i {
    opacity: 0.85;
    font-size: 1rem;
}

/* --- LOGS: lista em cards (desktop + mobile) --- */
.backend-logs-list {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.backend-log-card {
    position: relative;
    background: var(--white);
    border: 1px solid var(--card-border);
    border-left: 4px solid var(--text-muted);
    border-radius: 12px;
    padding: 18px 20px;
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    box-shadow: 0 2px 4px rgba(15, 23, 42, 0.01);
}

.backend-log-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 10px 20px rgba(15, 23, 42, 0.06);
    border-color: rgba(38, 88, 161, 0.2);
}

/* Cores de borda para cada tipo de criador */
.backend-log-card.log-criador-medico {
    border-left-color: #2563eb;
}

.backend-log-card.log-criador-clinica {
    border-left-color: #4f46e5;
}

.backend-log-card.log-criador-paciente {
    border-left-color: #10b981;
}

.backend-log-card.log-criador-operador {
    border-left-color: #8b5cf6;
}

.backend-log-card.log-criador-sistema {
    border-left-color: #f59e0b;
}

.backend-log-card.log-criador-equipe {
    border-left-color: #db2777;
}

.backend-log-card.log-criador-webhook {
    border-left-color: #0d9488;
}

.backend-log-card-head {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px 14px;
    margin-bottom: 12px;
}

.backend-log-card-head .log-id {
    font-weight: 800;
    color: var(--text-muted);
    font-size: 0.85rem;
    background: #f1f5f9;
    padding: 2px 6px;
    border-radius: 4px;
}

/* Badges elegantes de Criador do Log */
.log-criador-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 10px;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 700;
}

.log-criador-badge.criador-medico {
    background: #eff6ff;
    color: #1e40af;
    border: 1px solid #dbeafe;
}

.log-criador-badge.criador-clinica {
    background: #e0e7ff;
    color: #3730a3;
    border: 1px solid #c7d2fe;
}

.log-criador-badge.criador-paciente {
    background: #ecfdf5;
    color: #065f46;
    border: 1px solid #d1fae5;
}

.log-criador-badge.criador-operador {
    background: #f3e8ff;
    color: #5b21b6;
    border: 1px solid #e9d5ff;
}

.log-criador-badge.criador-sistema {
    background: #fffbeb;
    color: #78350f;
    border: 1px solid #fef3c7;
}

.log-criador-badge.criador-equipe {
    background: #fdf2f8;
    color: #9d174d;
    border: 1px solid #fce7f3;
}

.log-criador-badge.criador-webhook {
    background: #f0fdfa;
    color: #115e59;
    border: 1px solid #ccfbf1;
}

/* --- TIMELINE DE RASTREAMENTO (Onboarding Allidoc Pay) --- */
.pay-tracking-timeline {
    position: relative;
    margin-left: 14px;
    padding-left: 28px;
    border-left: 2px solid var(--card-border);
}

.pay-tracking-item {
    position: relative;
    padding-bottom: 22px;
}

.pay-tracking-item:last-child {
    padding-bottom: 0;
}

.pay-tracking-dot {
    position: absolute;
    left: -41px;
    top: 0;
    width: 28px;
    height: 28px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.8rem;
    background: var(--white);
    border: 2px solid var(--card-border);
    color: var(--text-muted);
}

.pay-tracking-item.tom-sucesso .pay-tracking-dot {
    border-color: var(--success);
    color: var(--success);
    background: #ecfdf5;
}

.pay-tracking-item.tom-perigo .pay-tracking-dot {
    border-color: var(--danger);
    color: var(--danger);
    background: #fef2f2;
}

.pay-tracking-item.tom-aviso .pay-tracking-dot {
    border-color: var(--warning);
    color: #92400e;
    background: #fffbeb;
}

.pay-tracking-item.tom-info .pay-tracking-dot {
    border-color: var(--primary);
    color: var(--primary);
    background: #eff6ff;
}

.pay-tracking-content {
    padding-top: 2px;
}

.pay-tracking-head {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px 12px;
    margin-bottom: 4px;
}

.pay-tracking-title {
    font-size: 0.95rem;
    font-weight: 700;
    color: var(--text-main);
}

.pay-tracking-time {
    font-size: 0.78rem;
    color: var(--text-muted);
    font-weight: 600;
}

.pay-tracking-content .backend-log-card-meta {
    margin-top: 6px;
}

/* Resumo de UMA linha sobre a saúde atual do onboarding — sempre visível, sem precisar
   abrir nada. O histórico completo (timeline + detalhes técnicos) só aparece no modal,
   atrás do botão "Ver detalhes". */
.pay-tracking-resumo {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 16px 18px;
    border-radius: 12px;
    border: 1px solid var(--card-border);
    background: #f8fafc;
}

.pay-tracking-resumo-icon {
    width: 38px;
    height: 38px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
    flex-shrink: 0;
    background: var(--white);
    border: 2px solid var(--card-border);
    color: var(--text-muted);
}

.pay-tracking-resumo-texto {
    flex: 1;
    font-weight: 700;
    font-size: 0.92rem;
    color: var(--text-main);
}

.pay-tracking-resumo-btn {
    flex-shrink: 0;
}

.pay-tracking-resumo.tom-sucesso {
    border-color: #a7f3d0;
    background: #ecfdf5;
}

.pay-tracking-resumo.tom-sucesso .pay-tracking-resumo-icon {
    border-color: var(--success);
    color: var(--success);
}

.pay-tracking-resumo.tom-perigo {
    border-color: #fecaca;
    background: #fef2f2;
}

.pay-tracking-resumo.tom-perigo .pay-tracking-resumo-icon {
    border-color: var(--danger);
    color: var(--danger);
}

.pay-tracking-resumo.tom-aviso {
    border-color: #fde68a;
    background: #fffbeb;
}

.pay-tracking-resumo.tom-aviso .pay-tracking-resumo-icon {
    border-color: var(--warning);
    color: #92400e;
}

.pay-tracking-resumo.tom-info {
    border-color: #bfdbfe;
    background: #eff6ff;
}

.pay-tracking-resumo.tom-info .pay-tracking-resumo-icon {
    border-color: var(--primary);
    color: var(--primary);
}

/* Modal de detalhes técnicos do rastreamento — separado da timeline de propósito:
   a timeline mostra o resultado visível ao usuário, o modal mostra o escopo técnico
   (payload, IP, ação crua) para saber se o problema é no servidor, no webhook etc. */
.pay-tracking-modal-overlay {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.55);
    z-index: 2000;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.pay-tracking-modal-overlay.open {
    display: flex;
}

.pay-tracking-modal-box {
    background: var(--white);
    border-radius: 16px;
    width: 100%;
    max-width: 560px;
    max-height: 80vh;
    overflow-y: auto;
    box-shadow: 0 20px 40px rgba(15, 23, 42, 0.25);
}

.pay-tracking-modal-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 18px 22px;
    border-bottom: 1px solid var(--card-border);
    position: sticky;
    top: 0;
    background: var(--white);
    border-radius: 16px 16px 0 0;
}

.pay-tracking-modal-head h4 {
    margin: 0;
    font-size: 1rem;
    font-weight: 800;
    color: var(--text-main);
}

.pay-tracking-modal-close {
    background: #f1f5f9;
    border: none;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    color: var(--text-muted);
    cursor: pointer;
    flex-shrink: 0;
}

.pay-tracking-modal-close:hover {
    background: #e2e8f0;
    color: var(--text-main);
}

.pay-tracking-modal-body {
    padding: 20px 22px;
}

.log-criador-id {
    font-size: 0.75rem;
    color: var(--text-muted);
    font-weight: 600;
}

.backend-log-card-head .log-time {
    margin-left: auto;
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--text-muted);
    white-space: nowrap;
    display: inline-flex;
    align-items: center;
    gap: 5px;
}

.backend-log-card .log-action {
    font-size: 1rem;
    font-weight: 700;
    color: var(--text-main);
    margin: 8px 0 14px;
    line-height: 1.45;
    word-break: break-word;
}

.backend-log-card-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
    margin-bottom: 12px;
}

.backend-log-meta-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 0.75rem;
    font-weight: 600;
    color: #475569;
    background: #f1f5f9;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    padding: 5px 12px;
    transition: all 0.2s ease;
}

.backend-log-meta-chip:hover {
    background: #e2e8f0;
    color: var(--text-main);
}

.backend-log-meta-chip code {
    font-family: ui-monospace, monospace;
    font-size: 0.72rem;
    color: #0f172a;
    background: rgba(15, 23, 42, 0.04);
    padding: 1px 4px;
    border-radius: 4px;
}

/* Chip do recurso afetado no cabeçalho do card (autor → recurso) */
.log-alvo-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 0.75rem;
    font-weight: 700;
    color: #475569;
    background: #f8fafc;
    border: 1px dashed #cbd5e1;
    border-radius: 20px;
    padding: 4px 10px;
}

.log-alvo-chip i {
    font-size: 0.7rem;
    color: var(--text-muted);
}

/* Detalhes técnicos recolhidos (tabela crua, ID, IP, dispositivo e JSON) */
.backend-log-expand summary {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    cursor: pointer;
    list-style: none;
    font-size: 0.75rem;
    font-weight: 700;
    color: var(--text-muted);
    padding: 4px 0;
    user-select: none;
}

.backend-log-expand summary::-webkit-details-marker {
    display: none;
}

.backend-log-expand summary:hover {
    color: var(--text-main);
}

.backend-log-expand summary i {
    font-size: 0.7rem;
    transition: transform 0.2s ease;
}

.backend-log-expand[open] summary i {
    transform: rotate(180deg);
}

.backend-log-expand[open] summary {
    margin-bottom: 10px;
}

/* Grid de detalhes */
.log-details-grid {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 14px;
    padding-top: 14px;
    border-top: 1px dashed var(--card-border);
}

.log-badge-detail {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 0.75rem;
    color: #334155;
    background: #fafbfc;
    border: 1px solid #e2e8f0;
    border-radius: 6px;
    padding: 4px 10px;
    transition: all 0.2s ease;
}

.log-badge-detail:hover {
    background: #f1f5f9;
    border-color: #cbd5e1;
}

.log-badge-detail strong.log-badge-key {
    color: #475569;
    font-weight: 700;
}

.log-badge-detail code.log-badge-val {
    font-family: ui-monospace, monospace;
    font-size: 0.72rem;
    color: #0f172a;
}

@media (max-width: 720px) {
    .backend-log-card-head .log-time {
        margin-left: 0;
        width: 100%;
    }
}

/* --- DETAILS LOG RAW --- */
.log-details-raw {
    font-family: monospace;
    background: #1e293b;
    color: #00ff88;
    padding: 8px 12px;
    border-radius: 6px;
    font-size: 0.72rem;
    overflow-x: auto;
    max-width: 250px;
}

/* --- TIMELINE DO CHAMADO (CHAT VIEW) --- */
.support-container {
    display: grid;
    grid-template-columns: 1fr;
    gap: 30px;
}

.called-info-card {
    background: #fafbfc;
    border: 1px solid var(--card-border);
    border-radius: 12px;
    padding: 25px;
    margin-bottom: 25px;
}

.called-info-title {
    font-size: 0.95rem;
    font-weight: 800;
    border-bottom: 1px solid var(--card-border);
    padding-bottom: 10px;
    margin: 0 0 0;
}

.called-meta-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 20px;
    margin-top: 15px;
}

.meta-box h5 {
    font-size: 0.72rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 4px;
}

.meta-box p {
    font-size: 0.9rem;
    font-weight: 700;
    color: var(--text-main);
}

.chat-box {
    border: 1px solid var(--card-border);
    border-radius: 16px;
    background: var(--white);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    max-height: 600px;
}

.chat-header {
    padding: 20px 25px;
    border-bottom: 1px solid var(--card-border);
    background: #fafbfc;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px 16px;
}

.chat-header-title {
    font-size: 1.05rem;
    font-weight: 800;
    margin: 0;
}

.chat-header-date {
    font-size: 0.8rem;
    color: var(--text-muted);
    font-weight: 600;
}

.chat-body {
    padding: 30px 25px;
    overflow-y: auto;
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 20px;
    background: #f8fafc;
    min-height: 300px;
}

.chat-bubble {
    max-width: 70%;
    min-width: 140px;
    width: fit-content;
    border-radius: 16px;
    padding: 16px 20px;
    font-size: 0.9rem;
    position: relative;
    box-shadow: 0 2px 5px rgba(0, 0, 0, 0.02);
    line-height: 1.5;
    word-break: break-word;
    overflow-wrap: anywhere;
}

.chat-bubble p {
    margin: 0;
}

.chat-bubble.usuario {
    background: var(--white);
    align-self: flex-start;
    border: 1px solid var(--card-border);
    border-top-left-radius: 4px;
}

.chat-bubble.suporte {
    background: var(--primary);
    color: var(--white);
    align-self: flex-end;
    border-top-right-radius: 4px;
}

.bubble-meta {
    font-size: 0.7rem;
    margin-top: 8px;
    padding-top: 8px;
    border-top: 1px solid rgba(0, 0, 0, 0.06);
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 6px 12px;
    color: var(--text-muted);
    font-weight: 600;
}

.bubble-meta-time {
    white-space: nowrap;
}

.chat-attachments {
    font-size: 0.8rem;
    color: var(--text-muted);
    flex: 1;
    min-width: 0;
}

.chat-attachments-label {
    display: block;
    margin-bottom: 6px;
    font-weight: 600;
}

.chat-attachments-list {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.chat-attachments-list a {
    color: var(--primary);
    text-decoration: underline;
    font-weight: 600;
    word-break: break-all;
}

.chat-bubble.suporte .bubble-meta {
    border-top-color: rgba(255, 255, 255, 0.2);
    color: rgba(255, 255, 255, 0.7);
}

.chat-footer {
    padding: 20px 25px;
    border-top: 1px solid var(--card-border);
    background: var(--white);
}

/* --- CHAT BOX / TICKET LAYOUTS (CHAMADOS) --- */
.reply-textarea {
    width: 100%;
    height: 90px;
    border: 1.5px solid var(--card-border);
    border-radius: 12px;
    padding: 15px;
    font-size: 0.92rem;
    outline: none;
    resize: none;
    margin-bottom: 12px;
    font-family: inherit;
}

.reply-textarea:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(38, 88, 161, 0.08);
}

.reply-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.btn-submit-reply {
    background: var(--primary);
    color: var(--white);
    border: none;
    padding: 12px 24px;
    border-radius: 10px;
    font-weight: 700;
    font-size: 0.9rem;
    cursor: pointer;
    box-shadow: 0 4px 12px rgba(38, 88, 161, 0.2);
    transition: all 0.2s ease;
}

.btn-submit-reply:hover {
    filter: brightness(0.95);
    transform: translateY(-1px);
}

/* Helper Styles */
.log-details-empty {
    color: var(--text-muted);
    font-size: 0.75rem;
}

.log-details-empty-icon {
    opacity: 0.5;
    margin-right: 4px;
}

.log-details-raw {
    font-family: monospace;
    font-size: 0.72rem;
    color: var(--text-muted);
}

.log-details-long-val {
    cursor: help;
}

.ua-badge-unknown {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: #f1f5f9;
    color: #64748b;
    border: 1px solid #e2e8f0;
    padding: 3px 8px;
    border-radius: 6px;
    font-size: 0.72rem;
    font-weight: 600;
}

.ua-badge-known {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: #f1f5f9;
    color: #475569;
    border: 1px solid #e2e8f0;
    padding: 3px 8px;
    border-radius: 6px;
    font-size: 0.72rem;
    font-weight: 600;
    cursor: help;
}